Frequently Asked Questions (FAQ)

 

Flights

How can I change my password?
To change your password, log into your account, select "Change Password" on the left, and follow the steps. Your new password will be emailed to you immediately.

How do I select my destination?
Enter the city name or IATA code in the destination field during booking.

Can I modify or cancel a booking?
Yes, you can modify or cancel bookings based on the airline's terms and conditions. Log into your account, select the itinerary, and click "Cancel." Additional fees may apply.

What is an electronic ticket (e-ticket)?
An e-ticket is a digital version of a paper ticket, stored in the airline’s database. It provides convenience, faster check-in, and simpler itinerary modifications.

 

Hotels

Do children receive discounted rates?
Child discounts vary by hotel. If available, they will be applied to your booking.

Can I book a hotel over the phone?
Yes, bookings can be made via our website or by calling our customer service team.

What if the hotel rate changes?
Prices fluctuate based on supply and demand. The final price will be confirmed upon payment, so booking promptly is recommended.

How do I confirm my hotel booking?
You will receive a confirmation email with a voucher, and bookings can be accessed in the "My Account" section of our website.

 

Payments

What payment methods are accepted?
We accept major credit and debit cards. Payments are processed securely for your protection.

What if I don’t receive my e-ticket or hotel voucher?
If you haven't received your e-ticket or voucher, check your spam folder or contact customer service.

Is my payment information secure?
Yes, we use secure banking gateways and encrypt your payment information to ensure your privacy.

 

Additional Questions

How do I reach my hotel?
Your voucher will include the hotel's address and contact details. It is your responsibility to arrange transportation to and from the hotel.

What should I do if my arrival is delayed?
If arriving after midnight, inform the hotel or customer service to ensure your room is held.

For more details or assistance, contact our 24/7 customer support team. We’re here to make your booking experience smooth and hassle-free!