File a Claim with BookSafeTrip

Dear Customers,
We understand that unexpected issues can arise, and we value your trust in us. If you need to file a claim, our team is here to assist you every step of the way.

---

How to File a Claim

To file a claim, please email us with the following details:

Your Name and Transaction Reference
Provide your full name and the reference number associated with your transaction.

Description of the Dispute
Briefly describe the issue you're experiencing, so we can resolve it promptly.

You may also contact us by phone to file a new claim or check the status of an existing one.

Note: Claims are typically resolved within 24 to 48 hours from the time they are submitted.

---

Avoiding Disputes

We strive to resolve any inconveniences quickly and effectively. Should you file a claim, rest assured that we will work diligently to resolve it within 48 hours, keeping you informed throughout the process.

---

Fraud Detection and Prevention

Your security is our priority. We have rigorous fraud detection measures in place to safeguard your transactions. Here are some of the steps we take:

IP Address Verification
We monitor IP addresses to detect any unusual activity.

Phone Verification
Our team may call the phone number on the order to confirm details.

Billing and Shipping Address Verification
We ensure that the billing and shipping addresses match the payment method used.

AVS and CVV Checks
Address Verification System (AVS) and Card Verification Value (CVV) failures are carefully investigated.

High-Value Orders
Special attention is given to high-value transactions to prevent fraudulent activity.

---

Our goal is to make your experience with BookSafeTrip as smooth as possible, from booking to resolution. If you have any concerns, please don’t hesitate to reach out. We’re here to help!